Organizational Behavior...

I will start with some concepts of O.B (Organizational Behavior) :

- Deal with others.

- Study of individual behavior and group dynamics in organizations.

Set of Tools
--> allow people to understand and describe behavior in organizations.
--> allow managers to improve their behavior.


Levels:
Starts with individual processes, then group processes and ends in organizational processes.
If you see O.B as good things will be an opportunity and see some challenge ( exchange knowledge)
An environment makes you understand the behavior.  In behavior you observe, is critical because determines reaction to behavior.


Organizational Context:
There are two types the formal which is most visible and informal that is less visible.


Challenges of Change:


1. Crisis 2. demanding customers 3. merger or organization 4. new competitors 5. decreasing profit and sales.
Driving forceer creating and shaping change at work cause globalization to change.


The customer: is the result of organization who wants excellent service.


The quality:  cannot be optimized, not a short time , not an end in itself.
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Total Quality Management (T.Q.M)
 Total dedication to continuous improvement is the development of the system.
I remember when we were in class that you make big enfasis in this term, so I will attach a video really interesting made by Roger Groh which is a contacted in www.grohasset.com

Six Sigma :

Eliminates things out from organization that arent right. But a real explanation said in the book was a high performance system to execute business strategy that is customer driven, emphasizes quantitative decision making, and places a priority on saving money.

--> By looking around by this videos in you tube I learned more concepts of this class, they dictate very good methods of explaining things.

SIX ORGANIZATIONS NAMED IN THE BOOK

I will emphasize by giving some small datas from each one, information that I havent noticed from this organizations.

 Customers dont haggle for pricing





The site has over 200 million active users and is avaialable

in 40 translations with 50 more in development.



Every Year the company donates millions of dollars to non-profits.

They do not use wood from devastated forests, child labor is unacceptable, and suppliers must have a responsible attituted toward the environment.

What began as a wireless email solution for enterprise clientes has evolved into a multifaceted and roubst wirelles platform that supports a wide range of communications, information and entertainment applications.



Is by far the largest in terms of headcount, footprint of services and global delivery.

THE ORGANIZATION.......... AND CULTURE:

We might say that culture is always  being  influenced by how the organization cares in its decision makin, the way they communicate and their relationships.

There are many aspects of organizational in culture such as decision makin, it gives a better behavior to an employee

QUESTION 
Why is managing organizational behavior in changing times challenging?
I will give kind of a personal response, in the past times each country had different producers and different or separate market, and is known that the component of each product will be manufactured in the country made and will be exported to foreign markets. Things have been changing for example in terms of ethnic, racial discrimination and gender has been different and for example by being progress in cooperation between managers and workers becomes important to knew century. It depends deeply in culture of any nation.